Welcome to Pushpendra Global Mart Solutions Pvt. Ltd. Customer satisfaction is our priority. This Refund & Return Policy explains the conditions for refunds, replacements, and returns on our platform.
By placing an order on our platform, you agree to this Refund & Return Policy.
Eligibility for Returns
Products may be eligible for return if they are damaged, expired, defective, or incorrect at the time of delivery.
Return Request Timeline
Customers must report any issue with the delivered product within 24 hours of receiving the order.
Non-Returnable Products
Perishable items, opened packages, and products damaged due to customer misuse may not be eligible for returns.
Refund Approval
Refunds are processed only after verification and approval by our support team.
Refund Processing Time
Approved refunds are generally processed within 5–7 business days depending on the payment provider.
Replacement Policy
Eligible products may be replaced instead of refunded based on stock availability and customer preference.
Cancellation Before Dispatch
Orders cancelled before dispatch may qualify for a full refund.
Failed Transactions
In case of failed transactions where payment is deducted but the order is not confirmed, refunds will be initiated automatically after verification.
Return Condition
Returned items should be unused and in their original packaging wherever applicable.
Fraudulent Claims
Pushpendra Global Mart Solutions Pvt. Ltd. reserves the right to reject refund or return requests found to be fraudulent or abusive.
Policy Updates
We may modify this Refund & Return Policy at any time without prior notice. Updated policies will be published on this page.
Contact Information
Need help with a refund or return? Contact our team: